COMPLAINT FORM
SIGNATURA: I-AV-0000880.24
NOMBRE COMERCIAL: First Minute Travel S.L
ADDRESS: Calle Nicolas Estevanez, 3, Nave
35500 Arrecife, (Lanzarote)
By scanning the above QR code on your electronic device, you will link to the Electronic Headquarters of the
Government of the Canary Islands to fill in the electronic claim form. As much evidence or data which can contribute
to the best judgment of the facts that are the subject of this claim must be provided. In any case, when it comes to a
claim on prices, the invoice will be attached in an electronic document (supported formats PDF, JPG, PNG or TIFF).
If you do not have any electronic means or an identification systems admitted by the Electronic Headquarters of the
Government of the Canary Islands, you must choose the printed claim form. You can check the identification systems
supported in the aforementioned Electronic Office https://sede.gobiernodecanarias.org/sede/
Payment
The payment will be processed through a secure page of the virtual TPV Bank- Elavon.
The company informs the cardholders that Santander Bank is the only responsible for the transactions on the website.
Or Payment - cash to be paid in arrivals. prepayment not requested.
all services to be paid in full in arrivals (cash only in euros).
Is it safe to book online?
Yes it is. Please check our SSL certificate and our privacy policy.
Should I print the confirmation email or can I show it on my mobile phone?
You can print the confirmation email or showing it on your device (mobile/tablet..).
I forgot something on the microbus. Which is the procedure?
We store all the lost and found in our headquarter.
If you forget something on the microbus, please notify us soon as possible via email to book@firstminute-transfer.com or calling +34 928 822 028 providing all the details.
We won't apply any extra fee for the deposit but you should manage the shipping costs.
I need to get in contact with you. Which are the opening timings of the call center?
Our agents are available every day starting from 8am to 8pm.
You can call our customer care +34 928 822 028 or send an email to book@firstminute-transfer.com
What happens if something doesn't go according to the plan?
If you experience any problem with your transfer, please contact the numbers shown on your confirmation.
If for some reason you will incur in further expenses please retain all the receipts and send us an email at book@firstminute-transfer.com providing all the details.
Eventual complaints must be received necessarily within 28 days of the date of the scheduled service.
Why does the web site not allow me to amend a booking on line?
A booking cannot be amended on line if the travel date is within 24 hours. You should email book@firstminute-transfer.com or call our customer care +34 928 822 028 to check if you may still amend this booking.
I want to cancel the reservation for my transfer, how should I proceed?
You may cancel your booking online, sending an email to book@firstminute-transfer.com or calling our customer care at the following number +34 928 822 028
FREE cancellation before the departure on the same day.
How should I proceed if the wrong resort has been booked?
This detail cannot be amended. You should log onto the section "View Booking" and cancel the reservation. Then you can re-book the transfer service from/to the correct resort.
How can I amend a booking on-line?
Log onto the section"View Booking" and amend any of the following details:
* Flight dates
* Flight number/airline code
* Pick up timings
* Lead passenger name
How can I retrieve and print the booking confirmation?
The voucher can be viewed and reprinted by logging into the section "View Booking".
My flight has been delayed. What should I do?
Our local representatives monitor all the incoming flights. The driver will wait for you, even if your flight is delayed (maximum until 10 PM).
I cannot find my driver, vehicle or pick-up point on arrival.
Please contact the local number +34 928 822 028 or the emergency ones +34 658 92 51 33 (as specified on the voucher) and our local representative will help you.
How can I locate the driver, vehicle or pick-up point at the arrival?
When you arrive at Arrecife airport, collect your luggage, go through the customs and the arrivals doors.
At the arrival hall you will find our agents waiting for you, with a white signboard with the brand First Minute Travel on it.
I will stay in a private accomodation and not in a hotel, can I use your transfer service as well?
No problem. We will manage your transfer from/to the airport, even if you stay in a private accomodation.
I decided to book a holiday last minute and I need a transfer.
Online bookings can usually be completed up 24 hours before the service. You can send an email to book@firstminute-transfer.com or contact our customer care +34 928 822 028.
We will check the availability and we will advise you promptly.
May I bring luggage for 10 months, although I'm just staying for a week?
Bringing any oversized luggage may incur an extra fee. Please add a note on the special requests section, so that we can be aware of the extra luggage.
I have a disability, is it possible to travel with a wheelchair?
You should be able to travel without requiring assistance.
We will only be able to accommodate a foldable wheelchair through the option of a private transfer.
Please select the special request, during the booking process.
I travel with an infant. Can I book a babyseat?
We usually provide the babyseat for free but it is garanteed just for the private transfer; for the shared ones depends on the availabilty.
Can I bring with me a surfboard/bicycle?
Yes it's possible to travel with a surfboard or a bicycle. Please select the proper option during the booking process. An extra fee will apply.
Which is the difference between a shared transfer and a private ones?
The shared transfer is the cheapest option available, in this case the company will decide the pick up timings according to the planning.
On the other side you can select also a private transfer, just for you as direct service from/to the airport and you can decide which is the most suitable pick up timings for you.
Network
First Minute Travel S.L
B-35746767
Calle Nicolas Estevanez, 3, Nave
35500 Arrecife, (Lanzarote)
Phone number: +34 928 822 028
Las Palmas (Spain)